Social Media Management Services in 18 local languages for a leading telecom operator in Africa.
ISON currently handles approx. 5.4 million transactions per month with capacity of approx 1000 Inbound and Outbopund seats.
Our Front Office services can be further categorized into:
Our Front Office services can be further categorized into:
CAPE TOWN, South Africa, Nov. 22, 2016 /PRNewswire/ -- Based on its recent analysis of the business process optimization (BPO) industry market, Frost & Sullivan recognizes iSON BPO with the 2016 West African Frost & Sullivan Award for Competitive Strategy Innovation and Leadership. iSON BPO, a leading BPO and contact centre service provider, gave a huge boost to its market prospects by diversifying its services portfolio to cater to multiple industries. Its operational best practices and deployment of sophisticated tools have facilitated the integration of people, process, and technology, making it the service provider of choice in the West African market.
Africa’s leading IT and ITeS company, iSON has further expanded its footprints in Nigeria with the commissioning of its latest State-of-Art Call Centre in Abeokuta, Ogun State.
The deal is part of its efforts to train youths to better manage the customer experience of its clients’ (MTN) subscribers and to move towards bringing Off Shore Call Centre business to Nigeria.
Whenever you dial 180 — the MTN Nigeria customer care helpline — have you ever wondered how the company manages the customer care responsibility of its millions of subscribers nationwide? I got the answer when I discovered iSON BPO, the company behind MTN Nigeria’s call centers. Located in an ultramodern facility in the heart of Abeokuta in Ogun State, this company is also in charge of Airtel’s customer care. and are in talks with Etisalat.
Ramesh Awtaney is the Founder and Chairman of one of Africa’s largest IT services in companies. Headquartered in Nairobi, iSON Group operates managed IT services and BPO services in 30 countries across Africa and the middle-east with a staff of 13000 employees.
ISON Group, the leading Customer Experience Management provider in the Africa, Middle East and ASEAN region, offering systems integration, managed services, BPO and strategic outsourcing solutions using end-to-end IT services, has further reinforced its presence in Nigeria with the announcement of three additional ISON BPO Call Centres.
The telecom industry is one of the fastest growing and an extremely competitive industry. ISON BPO realizes the importance of easing of the regulatory environment, increased acceptance and use of new products and services by consumers, rapid technological advancements and emergence of new markets in the industry and has crafted it’s services portfolio according to the ever-evolving telecom space.READ MORE
Global institutions in the Bnaking, Financial Services and Insurance space have become extremely interconnected and interdependent- conditions which are driving these institutions to relook at their current strategies, re-evaluate business & operational models and reinvest in systems and processes. In addition to internal challenges, shrinking profits, new regulations, tighter compliance, mergers & acquisitions and higher intervention by government & regulatory bodies are demanding financial institutions to adopt a robust structure yet being nimble at the same time.READ MORE
Government institutions are under reform with the digital adoption by digital societies today. In addition, the ever-changing economic scenario demands an early adoption of an approach for cost savings in public spending. While considering to cut people’s tax expenses “outsourcing” becomes a very viable solution to address to such demands. People living digital lives today are not willing to invest time and expect speedy response & solution for the tasks/queries associated with Govt. institutions.READ MORE
The retail industry has transformed in the recent years. Several years witnessed the change from disorganized to organized retail; which now is changing to “online” retail. As this momentum builds up, so are the challenges associated with it in addition to the consumer demands and needs for efficient services and best prices.READ MORE
Today, utilities and energy sector are continuously challenged by demands associated with Globalization. With the growing energy demands with respect to the dearth of supply in meeting these demands; it is becoming increasingly difficult to manage revenue cycles and cost structures. To remain in competition, organizations are looking at outsourcing their non-core activities, to improve efficiencies. In addition, as consumes expect enhanced services at the same cost, leading the industry to partner with experienced players in customer service delivery to re-design strategies and delivery models to meet market expectations.READ MORE
The Entertainment and Gaming industry has become very competitive and demanding with the introduction of new technology and increasing competition. Product development and launching the new platform or software is top priority and important to maintain market position and ongoing success. However, supporting current users, providing technical and customer support and ensuring a positive customer experience is also top priority. ISON BPO has been providing consulting and support services to media and entertainment industry, enhancing their customer experience and increasing brand loyalty.READ MORE
The aviation industry has transformed into digitized and dynamic economic hubs in the recent years. As this momentum builds up, so are the challenges associated with it in addition to the consumer demands and needs to enable better travel through technology and process innovation for efficient services and at best prices.READ MORE