KENYA: +(254) 7321222000 NIGERIA: + (234) 8087949563
AFRICA

Social Media Management Services in 18 local languages for a leading telecom operator in Africa.

ASEAN

ISON currently handles approx. 5.4 million transactions per month with capacity of approx 1000 Inbound and Outbopund seats.

OUR SERVICES

FRONT OFFICE

Our Front Office services can be further categorized into:

  • Survey
  • Customer Acqusition
  • Campaign Management
  • Customer On – Boarding
  • Customer Care
  • Customer Retention / Revenue Assurance
  • G2C Services


BACK OFFICE

Our Front Office services can be further categorized into:

  • Content Digitization
  • Policy Administration Services
  • Health Care Administration Services
  • HR Management/ Outsourcing
  • Analytics
  • Social Media Support Services



latest news
ISON TO SOLIDIFY FOOTPRINT IN NIGERIA WITH 4 MORE CALL CENTRES

ISON Group, the leading Customer Experience Management provider in the Africa, Middle East and ASEAN region, offering systems integration, managed services, BPO and strategic outsourcing solutions using end-to-end IT services, has further reinforced its presence in Nigeria with the announcement of three additional ISON BPO Call Centres.

HYPE CYCLE FOR ICT AFRICA

Africa is leapfrogging other world regions in the use of innovative technologies in vertical sectors such as communications, healthcare and finance, where conditions converge to encourage adoption. Gartner identifies the business benefits of key technologies heading to the continent. View the report

THE GARTNER CRM VENDOR GUIDE, 2014

The demand for modern technology that improves customer relationships is driving refresh projects and expanded integration and usage in all areas of CRM software.

INDUSTRIES

TELECOM

TELECOM

The telecom industry is one of the fastest growing and an extremely competitive industry. ISON BPO realizes the importance of easing of the regulatory environment, increased acceptance and use of new products and services by consumers, rapid technological advancements and emergence of new markets in the industry and has crafted it’s services portfolio according to the ever-evolving telecom space.

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BFSI

BFSI

Global institutions in the Bnaking, Financial Services and Insurance space have become extremely interconnected and interdependent- conditions which are driving these institutions to relook at their current strategies, re-evaluate business & operational models and reinvest in systems and processes. In addition to internal challenges, shrinking profits, new regulations, tighter compliance, mergers & acquisitions and higher intervention by government & regulatory bodies are demanding financial institutions to adopt a robust structure yet being nimble at the same time.

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GOVERNMENT

GOVERNMENT

Government institutions are under reform with the digital adoption by digital societies today. In addition, the ever-changing economic scenario demands an early adoption of an approach for cost savings in public spending. While considering to cut people’s tax expenses “outsourcing” becomes a very viable solution to address to such demands. People living digital lives today are not willing to invest time and expect speedy response & solution for the tasks/queries associated with Govt. institutions.

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RETAIL

RETAIL

The retail industry has transformed in the recent years. Several years witnessed the change from disorganized to organized retail; which now is changing to “online” retail. As this momentum builds up, so are the challenges associated with it in addition to the consumer demands and needs for efficient services and best prices.

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ENERGY AND UTILITIES

ENERGY AND UTILITIES

Today, utilities and energy sector are continuously challenged by demands associated with Globalization. With the growing energy demands with respect to the dearth of supply in meeting these demands; it is becoming increasingly difficult to manage revenue cycles and cost structures. To remain in competition, organizations are looking at outsourcing their non-core activities, to improve efficiencies. In addition, as consumes expect enhanced services at the same cost, leading the industry to partner with experienced players in customer service delivery to re-design strategies and delivery models to meet market expectations.

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MEDIA AND ENTERTAINMENT

MEDIA AND ENTERTAINMENT

The Entertainment and Gaming industry has become very competitive and demanding with the introduction of new technology and increasing competition. Product development and launching the new platform or software is top priority and important to maintain market position and ongoing success. However, supporting current users, providing technical and customer support and ensuring a positive customer experience is also top priority. ISON BPO has been providing consulting and support services to media and entertainment industry, enhancing their customer experience and increasing brand loyalty.

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AVIATION

AVIATION

The aviation industry has transformed into digitized and dynamic economic hubs in the recent years. As this momentum builds up, so are the challenges associated with it in addition to the consumer demands and needs to enable better travel through technology and process innovation for efficient services and at best prices.

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