Offering an exceptional customer service not only results in customer loyalty but also generates additional revenue from the same customer.
Our services have helped organization in generating additional revenue of USD X million over a period of 12 months
iSON specializes in maximizing the sales potential of service calls by focusing and prioritizing on end-customer's need. We use analytics and intelligent decision making tools to make solution oriented sales.
By turning problem-oriented customer conversations into solution oriented sales we open up this untapped route of growth for your organization.
Calls, Complaints or Requests that remain unresolved at the Front Office are addressed by our Service Recovery Team. Our experts address unresolved complaints and requests by close looping till issue resolution including complaints received through Social Media , email and phone.
We manage over 3 million back office transactions per month, handling Service requests and Complaints end to end, including resolution within TAT and close-looping.
Our 24x7 ‘Socially Engaged’ experts are trained to support social media interactions and resolving customer issues across social media platforms, in multiple languages, in real-time resulting in quick resolution and improved customer satisfaction.
Our clients' Facebook/Twitter pages are recognized as most socially devoted by leading social media rating company – Socialbakers
To manage customers it is essential to measure their experiences at definite intervals across platforms. Digital channels combined with analytics have empowered us to design customer retention strategies and offer support, customer loyalty and retention solutions for organizations.
We have been able to bring down churn significantly and increase Retention through our well laid out Retention strategies.