WHAT WE DO

WHAT WE KNOW

 
Case Studies Knowledge Base Customer Testimonials Awards

WHO WE ARE

 
Our Growth Story Our Vision Our Visionaries Our Leadership team Our DNA

WHERE WE ARE

ASEAN

India Myanmar

MIDDLE EAST

United Arab Emirates

MEDIA HUB

 
GCEO's Desk Blog News CSR Employee Speak Policies iSON @ Social Media

CONNECT @ iSON

 
Customers Partners Aspirants

 

Contact Center Services



Offering an exceptional customer service not only results in customer loyalty but also generates additional revenue from the same customer.

Our services have helped organization in generating additional revenue of USD X million over a period of 12 months

Customer Acquisition



iSON specializes in maximizing the sales potential of service calls by focusing and prioritizing on end-customer's need. We use analytics and intelligent decision making tools to make solution oriented sales.

By turning problem-oriented customer conversations into solution oriented sales we open up this untapped route of growth for your organization.

Back Office Services



Calls, Complaints or Requests that remain unresolved at the Front Office are addressed by our Service Recovery Team. Our experts address unresolved complaints and requests by close looping till issue resolution including complaints received through Social Media , email and phone.

We manage over 3 million back office transactions per month, handling Service requests and Complaints end to end, including resolution within TAT and close-looping.

Social Media Support Services



Our 24x7 ‘Socially Engaged’ experts are trained to support social media interactions and resolving customer issues across social media platforms, in multiple languages, in real-time resulting in quick resolution and improved customer satisfaction.

Our clients' Facebook/Twitter pages are recognized as most socially devoted by leading social media rating company – Socialbakers

Retention



To manage customers it is essential to measure their experiences at definite intervals across platforms. Digital channels combined with analytics have empowered us to design customer retention strategies and offer support, customer loyalty and retention solutions for organizations.

We have been able to bring down churn significantly and increase Retention through our well laid out Retention strategies.

Technology Partners



  • Avaya

  • Aspect

  • Genesys

  • CISCO

  • Drishti

  • Fortinet

  • HP

  • Collab

  • Teckinfo

  • Conversocial

  • Uniphore

  • Gluelabs

  • iSON Technologies

  • Servion

  • TeleApps

  • Flytxt

looking for a long-term business partner?