WHAT WE DO

WHAT WE KNOW

 
Case Studies Knowledge Base Customer Testimonials Awards

WHO WE ARE

 
Our Growth Story Our Vision Our Visionaries Our Leadership team Our DNA

WHERE WE ARE

ASEAN

India Myanmar

MIDDLE EAST

United Arab Emirates

MEDIA HUB

 
GCEO's Desk Blog News CSR Employee Speak Policies iSON @ Social Media

CONNECT @ ISON

 
Customers Partners Aspirants

Enterprise Solutions

Enterprise Solutions



We help organizations focus on their core businesses by offering tailor made solutions for industries.

We are the leading Contact Center Solution provider for telecom and BFSI in Africa.

Business Process Outsourcing



We are the leading Business Process Management (BPM) / Business Processing Outsourcing (BPO) company with presence in 18 countries, globally.

We serve a combined customer base of 400 million worldwide in 30 + languages

Document Management Services



We offer document management services including check-in/check-out and locking, Version control, Roll-back, Audit trail,Annotation and Stamps,Storage location Security and access control audit trails. In addition we offer physical DMS as a service. This includes physically collecting the documents for designated locations, data entry and validation and documents warehousing.

We handle 10 million forms annually.

NPS & CSAT surveys



We help organizations to gauge the loyalty of customer relationships through Net Promoter Score (NPS). iSON assists organizations in increasing the NPS Score through various services like:

  • meeting the service levels at CC,
  • ensuring fast and efficient accessibility ,
  • providing First Time Resolution,
  • reducing the number of complaints by effective service recovery,
  • reducing number of repeats,
  • capturing instant customer feedback on calls or through sms surveys


All our clients are NPS leaders in their respective segments and geographies

Technology Partners



  • Avaya

  • Aspect

  • Genesys

  • CISCO

  • Drishti

  • Fortinet

  • HP

  • Collab

  • Teckinfo

  • Conversocial

  • Uniphore

  • Gluelabs

  • iSON Technologies

  • Servion

  • TeleApps

  • Flytxt

looking for a long-term business partner?