iSON BPO, the leading customer experience provider firm, with a strong focus in Sub-Saharan Africa, recently hosted its annual Top Talent Apex Awards. The annual event, held in line with company’s long-standing tradition of recognising employee commitment and dedication, took place in Dubai and was attended by the top performers from 13 countries in Africa, including management team and esteemed clients.
The Top Talent Apex Awards is specifically held to acknowledge and reward its top 5% performers from Africa. The ceremony was held in recognition of the efforts of these employees’ achievements and their extraordinary commitment to performance and service in achieving overall excellent customer experience to its clients in Africa. The distinguished employees were celebrated with an exclusive trip to Dubai and treated to an exclusive stay at Intercontinental, Dubai Festival City and tour of the city and visit to the desert safari.
Commenting on the ceremony, Ramesh Awtaney, Chairman and Founder, iSON Group, said, “On behalf of iSON, I am pleased to congratulate all our distinguished employees for receiving the Top Talent Awards at the Apex Awards ceremony. This award expresses our thanks and appreciation for your outstanding performance and dedication in achieving overall customer experience. Your hard work, tenacity, compassion and continued pursuit of excellence are vital to the success of iSON and are not taken for granted”.
“We strongly believe in the growth of our employees and it is our duty and pleasure to recognize the exceptional job that all of you do. iSON BPO values its employees and encourages input from every level of the company who believe in the spirit of teamwork, and I would like to take the opportunity today to express our gratitude towards their performance and unlimited dedication leading to many notable achievements for our global business initiatives”, said Global CEO, Pravin Kumar.
This comes after the recently concluded Top Talent SHIKHAR Awards, held to recognize its 5% performers from India. This set of employees were treated in Le Meridien, Jaipur, India and also acknowledged for their unwavering hard work. These awards are part of iSON BPO’s aim to focus on complete employee satisfaction, ensuring customers and clients a rewarding experience.
iSON BPO recognized for Competitive Strategy Innovation and Leadership in West Africa by Frost and Sullivan and Great Place to Work and SERAS for Best Practices and CSR is an empowering data analytics BPO with 14,500 employees across 13 countries in Africa and in India serving 425 million global customers. A specialist in proactive customer engagement and customer experience management, iSON has partnered with leading brands in Telecom, BFSI, Retail, Aviation, e-commerce and energy and utilities and media and entertainment to optimize their customer experience, revenue generation and business process management across the enterprise. In less than a decade, we have grown into a global business; iSON has developed the expertise to manage end to end customer experience management through its 27 Green field and state-of-the-art contact centres worldwide.