To improve customer management it is important to replace intelligent guesswork with proof and certainty.
We use data and analytics to develop comprehensive insight and predict what when, how and why customers are going to buy.
We offer actionable data on a customer's intent to achieve competitive advantage. Our agents can quickly identify a customers needs, wants and expectations and gauge how to best address any issues.
With keyword spotting and predictive analysis we help businesses analyze audio data, detect things like emotion, tone and stress in a customer's voice; the reason for the call; satisfaction; the products mentioned; and surface information from 100% of our business phone calls