In this competitive world, companies are constantly striving to outperform others. Providing all round quality service, performance and business excellence is crucial. Employees are the wealth of any organisation and thus become the most important element who contribute to business excellence of an organisation. This requires an extensively planned system to service their needs and assist with their grievances. iSON has a strong Human resources (HR) base that relies on HR systems that can dynamically administer and address the fulfilment of strategic objectives laid down by the founders of iSON in line with the competitive scenarios outside the organisational boundaries.
Research has shown that approximately eighty percent of the organisation’s value depends on the human aspect of resources within the organisation. This implies that the organisation faces a serious chance of falling apart if people are not managed properly. The traditional ERP (enterprise resource planning) and HR systems are not agile to support the requirements of today’s HR functions.
Deciding on the right HR approach needs guidance and iSON Group with its expertise in various industries of more than a decade, furnishes a service called iSON HRO services (Human Resource Outsourcing services) that includes benefits of administration, time, attendance and talent management, payroll compensation, recruitment & training support, workforce administration, retirement, transition, help desk services and many more. iSON HRO Services is been offered to more than 25 countries today.
Why are companies adapting Outsourced- HRO Services?
iSON is one of the early adaptors of Outsourced HRO functions since its inception in 2010. An efficient HRO service is one that offers a sustainable and competitive method to manage costs and allow a company’s core resources to focus on strategic initiatives rather than managing transactional activities in HR operations. iSON HRO services ensures this by taking care of all the most important aspects such as staffing, extracting business intelligence and forecasting to make better decisions by utilising iSON’s agile IT infrastructure and the information that reaches system via the outsourced HR processes.
"The partnership with iSON has been a fruitful journey and we has grown in scale and scope since the beginning. iSON has been satisfactorily providing customer care to our esteemed customers since 2011. iSON's team engage extensively with us to building customer satisfaction leadership across multiple geographies", says Mr. Hasan Zaidi, Head of Partner Governance, Airtel Africa.
iSON HRO services offers end to end staffing solutions by taking care of the whole process from contract sign up, recruiting, joining process, training, monthly information collection, payroll processing, salary credits, and resignation/termination in seven steps. iSON HRO services also conduct a deep field search within and outside the owned virtual database of employees for recruiting the right candidate for the right job.
The HRO department takes special care to enhance the skills and capabilities of all the employees. Every year, iSON HR Department engages with leading training institutes in the cities around the world to conduct technical or skill-based trainings required for that region.
The HRO services employs a seven-step approach while searching for Executive level staffing requirements. The stage one starts with the HRO team listing out the clients need and their company business. Once this is done, stage 2 commences with the the outsourced department of HRO starts the extensive networking and research activities. Stage 3 and 4 initiates contact with the prospective candidates and by that time continuous assessments and interviews are conducted till the perfect candidates are shortlisted. During the stage 5,6,7 the executive-level staffing methodology reached the final steps where negotiations are done along with other staffing procedure along with assessment of candidate performance.
Besides standard standalone recruitment process, iSON HRO services has adopted Recruitment process outsourcing. This approach is different that the traditional recruitment system as it presents multiple benefits to outsourcing and the while gamut of recruitment process. By adopting RPO, iSON HRO gets an added advantage of reduced time taken to recruit along with the conversion of fixed cost to variable and transactional cost. Outsourcing also offloads a lot of time-consuming tasks that is traditionally observed and helps the team to concentrate on core responsibilities. This allows the HR team to ensure a consistent professional response to all the applicant queries within the company while ensuring addressal of grievances faster.
Outsourced payroll processes with iSON HRO services provide cost-effective solutions and saves up the processing time to a large extent. Proper fraud checking, and tax processes are handled with utmost care with assistance of experts and up to date technology. iSON HRO services also make sure the monthly payments are done to the employee bank accounts and all invoices are entered into employee’s record. This makes sure the reconciliation worries with the financial institutes are avoided and the accounts are up to date.
Every business needs to train their customers, partners, employees, and vendors. An organised LMS is required to scale the economy of the organisation. Companies usually rely on third parties to develop content and train the customers. iSON HRO Services offers everything that is required for end to end skill development as per the respective company needs. Instructors and the master courses are carefully planned with proper content delivery to each trainee. In addition to the structured courses, additional recommended courses are suggested based on each trainee interest and skillset. Constant progress tracking and assignments are given to assess the performance of the trainees.
iSON HRO Services provides a complete range of features in its HRMS systems to its employees. Data is maintained by efficient integration to ERP and LMS system internally although most of the other HR systems are outsourced. The life cycle of the employee is effectively managed from training to skill developments, performance management, to salary and loan administration. Along with this, an HR helpdesk would be available for employees to assist with their problems and needs. With the HRO service, the reports and dashboards and the statutory compliance are also handled without any business risks or issues. Some advantages to that iSON HRO achieved are:
iSON HRO Services are meticulously positioned to fulfil needs of current technology landscape and support the implementation of a new solutions in order to fortify organisational objectives. iSON-HRO has proven its track record with adoption of advanced HR methodologies and outsourcing techniques to contribute to the digital revolution more efficiently.