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29th April 2019, Thisday

iSON BPO Wins 2019 Contact Centre of the Year Awards

A statement by the firm Monday, said the awards acknowledged iSON BPO’s expertise in enabling organisations to deliver transformative customer experiences

29th March 2019, Vanguard

Employee appreciation key to employee satisfaction, says Pravin

When it comes to feeling appreciated at work, what matters most to employees? If you answered “pay,” think again.

29th March 2019, iSON BPO


iSON BPO, the leading customer experience provider firm, with a strong focus in Sub-Saharan Africa, recently hosted its annual Top Talent Apex Awards.

Feb 2019, Airtel Tigo

AirtelTigo opens state-of-the-art call centre to enhance service experience

Telecom operator AirtelTigo with its partner iSON BPO, an information technology service provider has opened a new call centre located in the Tema metropolis to offer customers a dedicated world-class service.

26th Nov 2018, Group Africa Newsroom

Gulf Capital and AfricInvest invest US$ 51 million into iSON Xperiences, the largest customer service and outsourcing provider in Sub-Saharan Africa

DUBAI, United Arab Emirates, November 26, 2018/APO Group/ -- Gulf Capital, one of the largest and most active alternative asset management firms in the Middle East, and AfricInvest,

21st Aug 2018, This Day

Confidence for the Girl-child

Adibe Emenyonu writes on the attempt by Girl Effect, a creative non-profit body in Benin City, to aid the girl-child attain confidence through its recently launched Girls Connect, which is aimed at creating a support network for young girls

19th Aug 2018, Vanguard

9mobile partners Girl Effect, iSON group to empower girls

A Mobile phone operator, 9mobile, has reiterated its commitment to the development and empowerment of the girl-child by partnering with Girl Effect, a not-for-profit, and iSON Group, an IT company, to facilitate delivery of a unique service that enables girls to listen to pre-recorded inspiring stories on their mobile phones and then connect to a specially trained role model who provides answers to their questions.

1st Aug 2018, Vanguard

NGO launches girl-child advancement initiative in Edo

A Non-Governmental Organisation, NGO, Girl Effect has launched an initiative to advance the cause of girl-child, through “Girls Connect” in Benin City, Edo state.Cross section of the lucky girls singing the national anthem during a Presidential receptiopn for the Dapchi girls at the State House, Press Centre, Presidential Villa, Abuja.

7th June 2018, Telecompaper

Airtel Zambia outsources call centre ops to ISON BPO

Airtel Zambia has selected ISON BPO (Business Process Outsourcing) to run its call centre effective 01 July. ISON BPO is present in ten African countries including South Africa, Malawi and Tanzania. It takes over from Tech Mahindra, which has been running the network's call centre in an Airtel outsourced model since 2011. The organisation employs 12,500 people in sixteen countries, serving 400 million customers.

2nd May 2018, Girl Effect

Success for Girls Connect as it scales across Nigeria

Girl Effect’s innovative IVR (interactive voice response) mobile service for girls - is being scaled across Nigeria, following a successful pilot last year. In May, the programme will be launched state-wide across Kano and Edo states in Nigeria, in both Hausa and Pidgin.

29th March 2018, This Day

Empowerment for Young Girls

Binta Abdullahi had gone through labour a few days before we met but she decided to forfeit some hours of rest to tell me about a lecherous neighbour. The neighbour had been making advances to her teenage daughter, Salamatu when the girl was enroute evening lessons at her Islamic school.

26th March 2018, Techeconomy

Business Process Outsourcing: Roar of the sleeping giant

Let’s start this editorial with a story from far away India. Over the last 20 years, India has become the world’s favoured market for Business Process Outsourcing (BPO) companies, among other competitors, such as, Philippines, Brazil, Hungary, Canada, Australia, Ireland etc. The A T Kearney’s 2016 Global Services Location Index (GSLI) study rated India as number one out of the total 55 countries in the list.

24th Feb 2018, Nigeria Communications

iSON BPO empowering the Girl child through ICT

In a bid to foster empowerment, self-confidence, expansion of choices, and improved access for the girl child, iSONBPO in conjunction with the Kwara State Ministry of Education embarked on a six (6) day intensive training on information communications technology for one hundred (100) Senior and junior secondary school girls from ten (10) different schools in Kwara state. The aim is to educate the girls and change the World. With this in mind, iSONBPO offered specific support and opportunities by providing incredible tools for engaging students in the classroom, making teaching more participatory.

19th February 2018, National Moonlight

Our business is CSR oriented - Pravin Kumar

In Line with boosting empolyee's morale and encouraging healthy competition among staff that it would translate to the overall development of both employees and tha of the organization.

30th January 2018, Business Day

Govt needs to harmonise all ICT Acts, says iSON Group scribe

RAGHVENDRA VERMA is the Group Head- Legal and Company Secretary at iSON Group. In this interview with Frank Uzuegbunam, he talks about harmonisation of all ICT Acts, what government can do to encourage the ease of doing business for IT and ITes companies, amongst other issues.

20th Dec 2017, Business Day

iSON group bags multiple honours at the 2017 NiTA Awards

iSON Group, one of Africa’s largest IT and ITeS companies with presence in about 25 countries in Africa has bagged two awards at the recently 2017 Nigerian Technology Awards, (NITA).

19th Dec 2017, Business Day

Many more young people do not seem to be ready for jobs of the future

Employability and skills mismatch are some of the biggest concerns of employer as they seek an education system that would be flexible and responsive to changing industry and market demands.

23st Aug 2017, Girltalkhq

Lifeline For Female Empowerment: Girl Effect Launches “Girls Connect” Mobile Service In Nigera

In the digital age we live in, the power of connection is undeniable. Sure it can be used for either good or bad (just read the comments section underneath a post or video about a controversial topic on most popular social media platforms…), but there is also another category technology can be used for – innovation.

1st June 2017, ETV Jharkhand

iSON BPO Ranchi Facility Inauguration, in India

iSON BPO, one of the emerging BPO in India, inaugurated its 6th centre at Kadru, Ranchi. This marks as iSON’s 23rd call centre commissioning, globally.

29th Dec 2016, Vanguard

Gender Equality, workplace diversity key to technology sector growth – Experts.

IN today’s globalised world, workplaces are becoming increasingly diversified in terms of gender, ethnicity, age, culture, experience, education and background amongst others. More so, diversity in the workplace involves how people perceive, tolerate, accept and interact with each other in an organisation.

November 2016 Prnewswire

Frost & Sullivan Acclaims iSON's Strategy of Diversifying its Portfolio to Set itself Apart in the West African BPO and Contact Centre Services Market

CAPE TOWN, South Africa, Nov. 22, 2016 /PRNewswire/ -- Based on its recent analysis of the business process optimization (BPO) industry market, Frost & Sullivan recognizes iSON BPO with the 2016 West African Frost & Sullivan Award for Competitive Strategy Innovation and Leadership. iSON BPO, a leading BPO and contact centre service provider, gave a huge boost to its market prospects by diversifying its services portfolio to cater to multiple industries. Its operational best practices and deployment of sophisticated tools have facilitated the integration of people, process, and technology, making it the service provider of choice in the West African market.

November 2016, Businesshilights

iSON BPO unveils Abeokuta call centre, deepens outsourcing practice

Africa’s leading IT and ITeS company, iSON has further expanded its footprints in Nigeria with the commissioning of its latest State-of-Art Call Centre in Abeokuta, Ogun State.

November 2016, Frost & Sullivan

Frost & Sullivan Acclaims iSON’s Strategy of Diversifying its Portfolio to Set itself Apart in the West African BPO and Contact Centre Services Market

iSON’s strategic acquisitions and partnerships have enabled it to outpace the competition in market and portfolio expansion

October 2016, Techpoint.ng

Meet the company answering most of your customer care calls

Whenever you dial 180 — the MTN Nigeria customer care helpline — have you ever wondered how the company manages the customer care responsibility of its millions of subscribers nationwide? I got the answer when I discovered iSON BPO, the company behind MTN Nigeria’s call centers. Located in an ultramodern facility in the heart of Abeokuta in Ogun State, this company is also in charge of Airtel’s customer care. and are in talks with Etisalat.

October 2016, This Day

ISON is Setting Global Standard for BPO Business in Nigeria

Having signed the Business Process Outsourcing (BPO) deal with Airtel Nigeria, MTN Nigeria and with some financial institutions, to manage their call centre operations, iSON, a global BPO operator, says it is setting global standard with its operations in Nigeria, in the areas of staff training, welfare and growth

August, 2016, Independent

ISON BPO Takes Over MTN Rwanda

ISON BPO has announced the latest additon to growing portfolio of client, NTM Rwanda, eddective August 1,2016

August, 2016, Business Week

MTN Rwanda gets business process outsourcing provider

KIGALI, RWANDA - MTN Rwanda last week announced that it will be transferring ownership of its outsourced call centre from CET to ISON BPO Rwanda Limited effective August 1st 2016.

June, 2016, Indepenent

$300 bn Outsourcing Business In ICT Stalled

Founder and Chairman Mr. Ramesh Awtaney, who said governments in other countries have taken several initiatives of making outsourcing business thrive in their countries.

June, 2016, The Guardian

ISON Targets more call center investments in Nigeria, SSA

Business Processing Outsourcing ( BPO) Firm ISON has revealed plans to call centre operation subsaharan african countries.

June, 2016, Vanguard

Outsourcing: iSON BPO does it differently- Steve Obasohan

Mr Steve Obasohan is the Deputy General Manager, Human Resources, iSON BPO International Limited, a business process outsourcing firm, with a strong focus in sub-Saharan Africa.

June, 2016, Capital Business

Tech entrepreneur bets big on the youth of Africa

Ramesh Awtaney is the Founder and Chairman of one of Africa’s largest IT services in companies. Headquartered in Nairobi, iSON Group operates managed IT services and BPO services in 30 countries across Africa and the middle-east with a staff of 13000 employees.

MAY, 2016, BRANDish

Ramesh Awtaney –led iSON Group Bags Double Awards

iSON Group, Africa’s leading IT and ITeS organization, bags two awards from the Great Place To Work (GPTW) organization, under the Bright Spot category for ‘Best Practices’ and exceptional ‘CSR’.

January, 2016, Nigerian Tribune

Why we are moving our operations into the hinterland - Kumar, iSON BPO boss

iSON BPO is into all kinds of customer life cycle management processes, Customer life cycle begins when any company decides to launch a product

January, 2016, Business Line

African Safari: building skillsets, then plugging in

“We want to get to 40,000 people by 2017, and mind you, that’s 40,000 billable resources. We’ll get there through a mix of organic and inorganic growth,” reveals Awtaney. The iSON Group prefers to be seen as an enablement partner.

October, 2015, Business Standard

ISON group wins ASSOCHAM India-Africa Champion in Biz Award 2015

Africa-based ISON Group has been selected as the winner of the "Distinguished Achievement in IT & ITES" category in the ASSOCHAM India-Africa Champion in Biz Awards 2015. Union Minister for Railways Suresh Prabhakar Prabhu gave the award to Ramesh Awtaney, Founder and Chairman of ISON Group. Expressing happiness at receiving the award, Awtaney said that ISON Group is working towards enabling a vision similar to Digital India in Africa.

September, 2015, This Day

Awtaney: Business Outsourcing is About Developing Local Talents

Founder and Chairman of iSON BPO, Mr. Ramesh Awtaney, spoke with Emma Okonji on the benefits of Business Process Outsourcing and how iSON intends to revolutionise outsourcing in Nigeria.

September, 2015, Business Day

Outsourcing - An essential tool for rapid growth of Nigerian Economy

Founder and Chairman of iSON BPO, Mr. Ramesh Awtaney, has called on Nigerian government business owners to boost business outsourcing as it could rapidly grow the Nigerian economy

September, 2015, This Day

Outsourcing has huge potential to grow Nigerian Economy

The Founder and Chairman of iSON Business Process Outsourcing, Mr. Ramesh Awtaney has said business outsourcing has huge potential to grow the Nigerian economy.

September, 2015, Channels TV

ISON Group‬ ‪Founder‬ Chairman Mr. Ramesh Awtaney in conversation with Mr. Boason Omofaye on Business Morning show of Channels TV

Business Morning: ISON Plans Modern Call Centres In Nigeria Pt

July, 2015, Jeune Afrique

De Nairobi à Lagos, Ison répond sur toutes les lignes

Fort d'un nouveau contrat de sous-traitance avec MTN dans sept pays, ce groupe fondé par deux Indiens veut s'imposer comme le leader des centres d'appels en Afrique. Il vise 100 000 employés d'ici à 2020.

July, 2015, Nigeria Communications

ISON to solidify footprint in Nigeria with 4 more call centres

ISON Group, the leading Customer Experience Management provider in the Africa, Middle East and ASEAN region, offering systems integration, managed services, BPO and strategic outsourcing solutions using end-to-end IT services, has further reinforced its presence in Nigeria with the announcement of three additional ISON BPO Call Centres.

July, 2015, Business Day

ISON Expands its Footprint in Nigeria

ISON Group, the leading Customer Experience Management provider in the Africa, Middle East and ASEAN region, has further reinforced its presence in Nigeria with the announcement of three additional ISON BPO Call Centres as well as other service offerings – ISON Technologies and ISON Investments.

July, 2015, ET Telecom

ISON beats Tech Mahindra to bag $300 million MTN call-centre outsourcing deal

AS PART OF THE DEAL, ISON'S BUSINESS PROCESS OUTSOURCING UNIT WILL TAKE OVER THE CALL-CENTRE OPERATIONS OF MTN IN SEVEN COUNTRIES AND REBADGE ABOUT 5,000 MTN EMPLOYEES TO ISON OVER THE NEXT SIX TO NINE MONTH ISON Group, a relatively unknown IT services and back-office contracting firm, has beaten much bigger outsourcing rival Tech Mahindra for South African telecom giant MTN Group's $300 million ( 1,900 crore) multi-year call-centre outsourcing deal in Africa, people familiar with the development said. The value of the five-year contract can potentially go up to $500 million, they said while requesting anonymity.