Airtel Zambia has selected ISON BPO (Business Process Outsourcing) to run its call centre effective 01 July. ISON BPO is present in ten African countries including South Africa, Malawi and Tanzania. It takes over from Tech Mahindra, which has been running the network's call centre in an Airtel outsourced model since 2011. The organisation employs 12,500 people in sixteen countries, serving 400 million customers.
Binta Abdullahi had gone through labour a few days before we met but she decided to forfeit some hours of rest to tell me about a lecherous neighbour. The neighbour had been making advances to her teenage daughter, Salamatu when the girl was enroute evening lessons at her Islamic school.
Let’s start this editorial with a story from far away India. Over the last 20 years, India has become the world’s favoured market for Business Process Outsourcing (BPO) companies, among other competitors, such as, Philippines, Brazil, Hungary, Canada, Australia, Ireland etc. The A T Kearney’s 2016 Global Services Location Index (GSLI) study rated India as number one out of the total 55 countries in the list.
In a bid to foster empowerment, self-confidence, expansion of choices, and improved access for the girl child, iSONBPO in conjunction with the Kwara State Ministry of Education embarked on a six (6) day intensive training on information communications technology for one hundred (100) Senior and junior secondary school girls from ten (10) different schools in Kwara state. The aim is to educate the girls and change the World. With this in mind, iSONBPO offered specific support and opportunities by providing incredible tools for engaging students in the classroom, making teaching more participatory.
RAGHVENDRA VERMA is the Group Head- Legal and Company Secretary at iSON Group. In this interview with Frank Uzuegbunam, he talks about harmonisation of all ICT Acts, what government can do to encourage the ease of doing business for IT and ITes companies, amongst other issues.
IN today’s globalised world, workplaces are becoming increasingly diversified in terms of gender, ethnicity, age, culture, experience, education and background amongst others. More so, diversity in the workplace involves how people perceive, tolerate, accept and interact with each other in an organisation.
CAPE TOWN, South Africa, Nov. 22, 2016 /PRNewswire/ -- Based on its recent analysis of the business process optimization (BPO) industry market, Frost & Sullivan recognizes iSON BPO with the 2016 West African Frost & Sullivan Award for Competitive Strategy Innovation and Leadership. iSON BPO, a leading BPO and contact centre service provider, gave a huge boost to its market prospects by diversifying its services portfolio to cater to multiple industries. Its operational best practices and deployment of sophisticated tools have facilitated the integration of people, process, and technology, making it the service provider of choice in the West African market.
iSON’s strategic acquisitions and partnerships have enabled it to outpace the competition in market and portfolio expansion
Whenever you dial 180 — the MTN Nigeria customer care helpline — have you ever wondered how the company manages the customer care responsibility of its millions of subscribers nationwide? I got the answer when I discovered iSON BPO, the company behind MTN Nigeria’s call centers. Located in an ultramodern facility in the heart of Abeokuta in Ogun State, this company is also in charge of Airtel’s customer care. and are in talks with Etisalat.
Having signed the Business Process Outsourcing (BPO) deal with Airtel Nigeria, MTN Nigeria and with some financial institutions, to manage their call centre operations, iSON, a global BPO operator, says it is setting global standard with its operations in Nigeria, in the areas of staff training, welfare and growth
Ramesh Awtaney is the Founder and Chairman of one of Africa’s largest IT services in companies. Headquartered in Nairobi, iSON Group operates managed IT services and BPO services in 30 countries across Africa and the middle-east with a staff of 13000 employees.
“We want to get to 40,000 people by 2017, and mind you, that’s 40,000 billable resources. We’ll get there through a mix of organic and inorganic growth,” reveals Awtaney. The iSON Group prefers to be seen as an enablement partner.
Africa-based ISON Group has been selected as the winner of the "Distinguished Achievement in IT & ITES" category in the ASSOCHAM India-Africa Champion in Biz Awards 2015. Union Minister for Railways Suresh Prabhakar Prabhu gave the award to Ramesh Awtaney, Founder and Chairman of ISON Group. Expressing happiness at receiving the award, Awtaney said that ISON Group is working towards enabling a vision similar to Digital India in Africa.
ISON Group, the leading Customer Experience Management provider in the Africa, Middle East and ASEAN region, offering systems integration, managed services, BPO and strategic outsourcing solutions using end-to-end IT services, has further reinforced its presence in Nigeria with the announcement of three additional ISON BPO Call Centres.
ISON Group, the leading Customer Experience Management provider in the Africa, Middle East and ASEAN region, has further reinforced its presence in Nigeria with the announcement of three additional ISON BPO Call Centres as well as other service offerings – ISON Technologies and ISON Investments.
AS PART OF THE DEAL, ISON'S BUSINESS PROCESS OUTSOURCING UNIT WILL TAKE OVER THE CALL-CENTRE OPERATIONS OF MTN IN SEVEN COUNTRIES AND REBADGE ABOUT 5,000 MTN EMPLOYEES TO ISON OVER THE NEXT SIX TO NINE MONTH ISON Group, a relatively unknown IT services and back-office contracting firm, has beaten much bigger outsourcing rival Tech Mahindra for South African telecom giant MTN Group's $300 million ( 1,900 crore) multi-year call-centre outsourcing deal in Africa, people familiar with the development said. The value of the five-year contract can potentially go up to $500 million, they said while requesting anonymity.